Accessibility
Accessibility Policy
Purpose
In accordance with the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), BE Law has developed policies and procedures for the provision of goods and services to persons with disabilities. BE Law is committed to ensuring that the requirements set out in the AODA are rigorously observed.
This policy applies to all employees of BE Law, and to any third party that provides goods and services on behalf of BE Law who may interact with the public or third parties.
Providing Goods and Services to Persons with Disabilities
- Communication – When communicating with a person with a disability, BE Law takes into account the particular needs and circumstances of the individual, employing appropriate methods of respectful communication.
- Assistive Devices – BE Law permits and facilitates the use of personal assistive devices by persons with disabilities to obtain, use, or benefit from the goods or services we provide.
- Service Animals and Support Persons –Persons with disabilities who require the accompaniment of a service animal or support person are permitted to access all areas of our premises open to the public.
Notice of Temporary Disruptions
If there is a temporary disruption in the facilities or services usually employed by people with disabilities, we will provide clients with notice as soon as possible, including:
- The reason for the disruption;
- The anticipated duration of the disruption; and
- A description of any alternative facilities or services, if available.
Training for Staff
BE Law provides training to its employees to ensure that the Customer Service Standard is properly implemented and followed at all times.
Recruitment and Hiring Process
Accommodation will be provided in all parts of the recruitment and hiring process.
Please direct all requests for accommodation to:
Sara Erskine at sara@be-law.ca or 416-597-5408
Questions and Feedback Process
In order to properly assess the needs of persons with disabilities, BE Law encourages feedback from individuals on the way we provide services to persons with disabilities.
Feedback can be directed to:
Sara Erskine at sara@be-law.ca or 416-597-5408
Any modifications made to this Policy and any related policies will be for the purpose of improving our ability to provide services to persons with disabilities. Any change made to this Policy or related policies will carefully take into account the impact it may have on people with disabilities. Any provision of this Policy or related policies that does not enhance our ability to provide goods and services to persons with disabilities will be modified accordingly.
Distribution of Policy
This Policy and any corresponding practices and procedures are made available to any person who requests. BE Law posts notice of the availability of these documents on all premises to which this policy applies.